Payment, Shipping & Order Information
At MoodZellij, we are committed to offering you a seamless, transparent, and secure experience from the moment you place your order to the final delivery of your handcrafted Moroccan tiles.
🧾 Payment
We accept direct bank transfers only. Full payment (100%) is required before we begin production.
Once your order details are confirmed via WhatsApp, we will send you an invoice with our bank information. Payment confirmation is necessary to initiate the crafting process.
🚚 Shipping & Delivery
We partner with DHL for international shipping, ensuring fast and reliable delivery worldwide.
Shipping costs are covered by the client and are calculated based on your order’s size, weight, and tile type.
Once your shipment is collected, we’ll send you the tracking number via WhatsApp or email, depending on our communication channel.
All tiles are carefully packaged to arrive in perfect condition. In the rare event of breakage, we will replace damaged pieces.
🕒 Production Time & Availability
Each zellij tile is handcrafted to order in Morocco. Production time depends on your design and quantity.
We keep a limited selection of samples in stock for quick dispatch.
Full orders are made-to-order, ensuring authenticity and customization.
We’ll confirm your estimated production and delivery timeline once we discuss your project via WhatsApp.
📩 Invoicing & Communication
You will receive your invoice and any important updates directly via WhatsApp or email, based on your preferred method of contact.
For quotes, sample requests, or project consultations, don’t hesitate to reach out via WhatsApp or Email. We’re here to guide you every step of the way!